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Nigeria: Automatic Compensation
NCC introduces automatic compensation for poor service. Subscribers to receive airtime credits for failed calls and outages.
NO
Nadia Okonkwo
Tech & Business Reporter
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REVIEWED BY PULSEAFRICA EDITORIAL TEAM
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Introduction to Automatic Compensation. The Nigerian Communications Commission (NCC) has introduced a new initiative to ensure fairness for subscribers. The compensation for poor service quality is now automatic. ## What this Means. This means that operators will provide automatic compensation, such as airtime credits, for failing to meet regulatory Quality of Service Key Performance Indicators (KPIs). ## Conclusion. The NCC aims to ensure that subscribers receive fair treatment for poor services, including persistent network outages or failed calls.
#ncc#nigeria#nigeria#telecoms#africa
SOURCES & REFERENCES
This article was researched and compiled by the PulseAfrica editorial team using information from international news sources including Reuters, BBC Africa, Al Jazeera, AFP, and local African media outlets. PulseAfrica is committed to accurate, balanced and independent journalism covering all 54 African nations in three languages.
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